Privacy Policy

Hot Air Balloon Dubai ("we", "us") respects your privacy. This policy explains what information we collect when you use this website or book a flight, and how we use it.

Information We Collect

When you submit a booking or contact form, we collect the details you provide — typically your name, phone number, email address, preferred date, and any message you include. If you complete a booking, we also collect passenger identification details required for the pre-flight safety declaration.

How We Use Your Information

We use your information to confirm and manage your booking, communicate with you about your flight (including pickup timing and weather-related changes), and respond to enquiries. We do not sell your personal information to third parties.

WhatsApp & Communication

If you contact us via WhatsApp, phone, or email, we use that channel to communicate booking details and respond to your enquiry. Message and data rates from your provider may apply.

Cookies

This website may use essential cookies for basic functionality. We do not use invasive tracking cookies without your awareness.

Third-Party Services

We use Web3Forms to process contact and booking form submissions, and Tawk.to for live chat support. These providers process the information you submit solely to deliver that functionality.

Contact Us

For questions about this policy or your personal information, contact us at [email protected].